I can't download offline maps

Are your offline maps not displaying properly or is something going wrong with the download? Here you can find some helpful tips.

➡️ It often helps to cancel the download or delete the offline map and download it again.

If that doesn't help, please reinstall the app entirely - Warning : After reinstallation you will have to log in again and all your offline maps will be deleted!

  • Try to download your offline maps again - Here you can find instructions on how to do this
  • Check if you have enough space on your phone - We always recommend downloading to the internal memory of the device, if possible
  • Connect your device to a charging cable while downloading
  • Check if you have a stable and fast Wi-Fi connection
  • Do not lock or turn off the screen during downloading

Please note:

In many cases, a temporary server problem is the cause of a failed or stalled download. So it's best to wait awhile and try again later.

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