Did you sign up for an annual Premium membership on our website, and now the expiration/renewal date in the app doesn't match?
No need to worry! š
You can find the expiration/renewal date in the app in your "Profile" right below your username.
If you previously had a subscription via Apple and it overlaps with your new website purchase, the app will initially display the expiration/renewal date of your "old" subscription.
ā”ļø The "new" date will automatically appear once the previous subscription expires!
Tip:
When you log in to our website, you should spot the correct date in your profile. So, if you want to double-check, that's the place to be. š
If you have more questions or run into issues, feel free to reach out to our support. If you do want to get in touch, please include the following:
- A screenshot of your profile view on the website, clearly showing your username and details about your website purchase.
- A screenshot of the profile tab from the app, clearly displaying your username and the expiration date below.
- The profile ID, which is the identification number for your PayPal subscription. You can find this at the bottom of the order confirmation from PayPal. It's got the following format: "I-XXXXXXXXXX".
Comments
i had premium account but for some reason calimoto didnt accept my renewal payment this year ,how do i renewĀ it now . many thanks r jackson
Hi @Rodge5- sorry for the delayed reply! Weāre still working through a bit of a post-holiday backlog.
In your case, it looks like your payment through the Google Play Store didnāt go through successfully. This can sometimes happen if your credit card has expired, was recently changed, or if thereās an issue with the payment method linked to your Google account.
For privacy reasons, itās probably better to reach out to us directly via the Contact button at the top of the page. That way we can take a closer look at your specific case and help you get Premium up and running again.
Thanks for your patience, and weāll be happy to help!
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